Return Policy

We are committed to providing our customers total satisfaction. Every time. Guaranteed. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. 

Contact Us
By Phone: 718-714-8688  
By Email: support@mountainandsackett.com

 

International Return Policy

Due to the high cost of shipping, we do not offer free returns on international orders at this time.  The customer will be responsible for any transit, duty, and tax charges for product returns.  Please email us for any questions regarding international returns.

Domestic Return Policy
We take tremendous pride in all of our handmade neckwear. However, if for any reason you are unsatisfied with your purchase we will gladly accept any returns or exchanges of unworn items within 90 days of receipt.  We do not refund shipping costs. Please see below steps and returns and feel free to email us if you have any questions.

Return Steps

Step 1: Please select reason for your return on the packing slip.  If you do not have a packing slip, please write the reason on a piece of paper.   We accept returns for any reason.

Step 2: Please repackage your item.  Original packaging is preferred but not required.

Step 3:  Attach prepaid USPS label included with your order.  If label is no longer available, please email us and we will send you a link to reprint.

Step 4:  Please give your package to mailmen or local post office.

Please allow 5 business days for us to receive and process the return.  You will receive and email once processed.

Exchanges

We do not offer exchanges.  Instead, if you wish to make a change to your order, you should return the item(s) you want to exchange and then place a new order on our website when you are ready. Upon receiving the returned item(s), we will issue a full refund to you.